RETURNS AND EXCHANGES
Hooks N Hulls™ - Returns / Exchanges
Last Updated: September 2018
Purchases made on the Hooks N Hulls website (www.hooksnhulls.com) may be returned by the customer for any reason within 15 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact, except sale or clearance items. Sale and clearance items may not be returned. All such returns must be accompanied by a valid return authorization that has been issued within 15 days from the date the product is received by Hooks N Hulls. Refunds will be issued in the same form as the original payment.
To request a return authorization please contact firstname.lastname@example.org, and provide the style, color, size, and reason for your return for each item as well as the order number(s) and date from the applicable product purchase.
To exchange an order, we recommend returning your original item (see “Returns”) and then placing a new online order for a replacement item. Your return authorization will include a code for free shipping, so your exchange item can be purchased without incurring additional shipping charges. By placing a new order immediately, your new product will arrive much faster.
Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our warehouse) to place an exchange order. The free shipping code provided with your return authorization (RA) will remain active for 15 days from the date we provided the RA.